Wedding Video: A Thank You From a Customer

I always love it when we get compliments on our customer service. We focus very much on customer service in a dedicated, organized way. All of our videographers are instructed at every event, shoot, wedding, etc... that our job is not just a videographer. We are there to offer outrageous customer service. In fact, the customer service aspect of Simply Interactive is based off of the book "Positively Outrageous Customer Service: How to Delight and Astound Your Customers and Win Them for Life" by T. Scott Gross (Link goes to Amazon.com). Recently we received this very warm letter from Rana, a 2004 bride: Hi Rusty: I want to thank so much for being so kind and helpful to me, Jacob and my family. You were a blessing to have as a videographer - you were a friend to me throughout this whole process, and that means a lot. I can see how passionate you are about making others happy when they see the video you make for them. You are gifted and I hope that your company and successes continue to grow as time goes on.